/* ===== 反馈通道 / page-contact ===== */
.page-contact {
  --pc-block: clamp(56px, 8vw, 112px);
  --pc-gap: clamp(24px, 4.5vw, 56px);
  background: var(--paper);
  color: var(--night-ink);
  font-family: var(--font-sans);
  font-size: 16px;
  line-height: 1.75;
}

.page-contact .pc-lede {
  max-width: 62ch;
  margin: 10px 0 0;
  font-size: 15.5px;
  line-height: 1.75;
  color: var(--ink-soft);
}

.page-contact .pc-router h2,
.page-contact .pc-facts-band h2,
.page-contact .pc-flow-band h2,
.page-contact .pc-hours h2,
.page-contact .pc-contact h2 {
  margin: 8px 0 0;
  font-family: var(--font-cond);
  font-weight: 900;
  font-stretch: condensed;
  letter-spacing: -0.015em;
  line-height: 1.22;
  font-size: clamp(24px, 4.6vw, 34px);
}

/* —— 首屏 —— */
.page-contact .pc-hero {
  position: relative;
  overflow: hidden;
  padding: calc(var(--header-h) + 36px) 0 60px;
  background: var(--deep-green);
  color: var(--paper);
}

.page-contact .pc-hero::before {
  content: "";
  position: absolute;
  top: -18%;
  right: -26%;
  z-index: 0;
  width: 86%;
  height: 142%;
  background: var(--indigo);
  clip-path: polygon(34% 0, 100% 0, 100% 100%, 0 100%);
  opacity: 0.92;
}

.page-contact .pc-hero::after {
  content: "";
  position: absolute;
  left: 0;
  bottom: 0;
  z-index: 1;
  width: 100%;
  height: 4px;
  background: linear-gradient(90deg, var(--track-red) 0 38%, rgba(244, 241, 234, 0.14) 38% 100%);
}

.page-contact .pc-hero > .wrap {
  position: relative;
  z-index: 2;
}

.page-contact .pc-hero .breadcrumb,
.page-contact .pc-hero .breadcrumb__list,
.page-contact .pc-hero .breadcrumb__item,
.page-contact .pc-hero .breadcrumb__item a {
  color: var(--cement);
}

.page-contact .pc-hero .breadcrumb__item a {
  text-decoration: none;
}

.page-contact .pc-hero .breadcrumb__item a:hover {
  color: var(--paper);
  text-decoration: underline;
}

.page-contact .pc-hero .eyebrow {
  margin: 28px 0 12px;
  color: var(--ref-yellow);
  letter-spacing: 0.2em;
}

.page-contact .pc-hero h1 {
  max-width: 22ch;
  margin: 0 0 16px;
  font-family: var(--font-cond);
  font-weight: 900;
  font-stretch: condensed;
  letter-spacing: -0.02em;
  line-height: 1.1;
  font-size: clamp(29px, 6.6vw, 52px);
}

.page-contact .pc-hero__lede {
  max-width: 58ch;
  margin: 0;
  font-size: 15.5px;
  line-height: 1.78;
  color: rgba(244, 241, 234, 0.82);
}

/* —— 首屏渠道牌 —— */
.page-contact .pc-channels {
  display: grid;
  gap: 12px;
  margin-top: 34px;
}

.page-contact .pc-channel {
  display: flex;
  flex-direction: column;
  gap: 9px;
  padding: 20px;
  border: 1px solid var(--line-strong);
  border-left: 3px solid var(--track-red);
  border-radius: var(--radius-lg);
  background: rgba(16, 23, 26, 0.42);
  transition: background var(--d-mid), border-color var(--d-mid), transform var(--d-mid);
}

.page-contact .pc-channel:hover,
.page-contact .pc-channel:focus-within {
  background: rgba(226, 58, 58, 0.18);
  border-left-color: var(--ref-yellow);
  transform: translateY(-3px);
}

.page-contact .pc-channel__tag {
  margin: 0;
  font-size: 12px;
  letter-spacing: 0.22em;
  color: var(--cement);
}

.page-contact .pc-channel__title {
  margin: 0;
  font-family: var(--font-cond);
  font-size: 19px;
  font-weight: 800;
  letter-spacing: 0.01em;
  line-height: 1.3;
  color: var(--paper);
}

.page-contact .pc-channel__desc {
  margin: 0;
  font-size: 14px;
  line-height: 1.72;
  color: rgba(244, 241, 234, 0.78);
}

.page-contact .pc-channel__meta {
  margin: 0;
  font-size: 12px;
  letter-spacing: 0.02em;
  color: var(--ref-yellow);
}

.page-contact .pc-channel .btn {
  align-self: flex-start;
  margin-top: auto;
  padding: 8px 14px;
  font-size: 13px;
}

.page-contact .pc-channel .btn--ghost {
  color: var(--paper);
  border-color: var(--line-strong);
}

.page-contact .pc-channel:hover .btn--ghost,
.page-contact .pc-channel:focus-within .btn--ghost {
  border-color: var(--paper);
}

/* —— 反馈类型分流 —— */
.page-contact .pc-router {
  padding: var(--pc-block) 0;
  background: var(--paper);
}

.page-contact .pc-router__grid {
  display: grid;
  gap: var(--pc-gap);
}

.page-contact .pc-router__head {
  max-width: 66ch;
}

.page-contact .pc-types {
  margin: 28px 0 0;
  padding: 0;
  list-style: none;
}

.page-contact .pc-type {
  display: grid;
  grid-template-columns: 34px minmax(0, 1fr);
  gap: 4px 14px;
  padding: 18px 0;
  border-top: 1px solid var(--line-soft);
}

.page-contact .pc-type:last-child {
  border-bottom: 1px solid var(--line-soft);
}

.page-contact .pc-type__idx {
  padding-top: 5px;
  font-size: 12px;
  letter-spacing: 0.08em;
  color: var(--track-red);
}

.page-contact .pc-type__name {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px;
  margin: 0 0 5px;
  font-family: var(--font-cond);
  font-size: 18px;
  font-weight: 800;
  letter-spacing: 0;
  line-height: 1.35;
}

.page-contact .pc-type__desc {
  margin: 0;
  font-size: 14.5px;
  line-height: 1.72;
  color: var(--ink-soft);
}

.page-contact .pc-router__media {
  margin-top: 4px;
}

.page-contact .pc-router__media img,
.page-contact .pc-flow__media img {
  display: block;
  width: 100%;
  height: auto;
  border-radius: var(--radius-lg);
  object-fit: cover;
}

.page-contact .pc-router__media .media__cap,
.page-contact .pc-flow__media .media__cap {
  display: block;
  margin-top: 10px;
  font-size: 12.5px;
  line-height: 1.6;
  color: var(--ink-faint);
}

/* —— 提交材料清单 —— */
.page-contact .pc-facts-band {
  padding: var(--pc-block) 0;
  background: var(--sand);
}

.page-contact .pc-facts {
  display: grid;
  gap: 0;
  margin: 30px 0 0;
  border-top: 1px solid rgba(16, 23, 26, 0.14);
}

.page-contact .pc-fact {
  display: grid;
  gap: 4px;
  padding: 15px 0;
  border-bottom: 1px solid rgba(16, 23, 26, 0.14);
}

.page-contact .pc-fact__key {
  font-size: 12.5px;
  letter-spacing: 0.08em;
  color: var(--wine);
  text-transform: uppercase;
}

.page-contact .pc-fact__val {
  margin: 0;
  font-size: 14.5px;
  line-height: 1.72;
  color: var(--night-ink);
}

/* —— 处理流程 —— */
.page-contact .pc-flow-band {
  padding: var(--pc-block) 0;
  background: var(--indigo);
  color: var(--paper);
}

.page-contact .pc-flow-band .eyebrow {
  color: var(--ref-yellow);
}

.page-contact .pc-flow-band h2,
.page-contact .pc-flow-band h3 {
  color: var(--paper);
}

.page-contact .pc-flow-band .pc-lede {
  color: rgba(244, 241, 234, 0.8);
}

.page-contact .pc-flow {
  display: grid;
  gap: 30px;
  margin: 34px 0 0;
  padding: 0;
  list-style: none;
}

.page-contact .pc-flow__step {
  position: relative;
  padding: 26px 0 0;
  border-top: 2px solid rgba(185, 192, 196, 0.32);
}

.page-contact .pc-flow__step::after {
  content: "";
  position: absolute;
  top: -8px;
  left: 0;
  width: 14px;
  height: 14px;
  border: 2px solid var(--track-red);
  border-radius: 50%;
  background: var(--indigo);
  transition: background var(--d-mid), border-color var(--d-mid), transform var(--d-mid);
}

.page-contact .pc-flow__step:hover::after,
.page-contact .pc-flow__step.is-lit::after {
  background: var(--ref-yellow);
  border-color: var(--ref-yellow);
  transform: scale(1.1);
}

.page-contact .pc-flow__num {
  margin: 0 0 6px;
  font-size: 12px;
  letter-spacing: 0.14em;
  color: var(--cement);
}

.page-contact .pc-flow__name {
  margin: 0 0 8px;
  font-family: var(--font-cond);
  font-size: 18px;
  font-weight: 800;
  letter-spacing: 0;
  line-height: 1.35;
}

.page-contact .pc-flow__text {
  margin: 0 0 10px;
  font-size: 14.5px;
  line-height: 1.74;
  color: rgba(244, 241, 234, 0.82);
}

.page-contact .pc-flow__time {
  display: inline-block;
  margin: 0;
  padding: 3px 9px;
  border: 1px solid rgba(242, 194, 48, 0.5);
  border-radius: var(--radius);
  font-size: 12px;
  letter-spacing: 0.04em;
  color: var(--ref-yellow);
}

.page-contact .pc-flow__media {
  margin: 44px 0 0;
}

.page-contact .pc-flow__media .media__cap {
  color: rgba(244, 241, 234, 0.65);
}

/* —— 服务时段 —— */
.page-contact .pc-hours {
  padding: var(--pc-block) 0;
  background: var(--paper);
}

.page-contact .pc-hours__grid {
  display: grid;
  gap: 1px;
  margin-top: 30px;
  overflow: hidden;
  border: 1px solid rgba(16, 23, 26, 0.12);
  border-radius: var(--radius-lg);
  background: rgba(16, 23, 26, 0.12);
}

.page-contact .pc-hour {
  display: flex;
  flex-direction: column;
  gap: 6px;
  padding: 20px;
  background: var(--paper);
}

.page-contact .pc-hour__label {
  margin: 0;
  font-size: 12px;
  letter-spacing: 0.16em;
  color: var(--ink-soft);
}

.page-contact .pc-hour__value {
  margin: 0;
  font-family: var(--font-cond);
  font-size: 19px;
  font-weight: 800;
  letter-spacing: -0.01em;
  line-height: 1.4;
  color: var(--deep-green);
}

.page-contact .pc-hour__note {
  margin: 0;
  font-size: 13.5px;
  line-height: 1.68;
  color: var(--ink-soft);
}

/* —— 联系信息 —— */
.page-contact .pc-contact {
  padding: var(--pc-block) 0 calc(var(--pc-block) * 0.75);
  background: var(--night-ink);
  color: var(--paper);
  scroll-margin-top: calc(var(--header-h) + 16px);
}

.page-contact .pc-contact .eyebrow {
  color: var(--ref-yellow);
}

.page-contact .pc-contact h2 {
  color: var(--paper);
}

.page-contact .pc-contact__grid {
  display: grid;
  gap: 22px;
  margin-top: 30px;
}

.page-contact .pc-contact__row {
  padding-top: 16px;
  border-top: 1px solid var(--line-strong);
}

.page-contact .pc-contact__label {
  margin: 0 0 7px;
  font-size: 12px;
  letter-spacing: 0.18em;
  color: var(--ref-yellow);
}

.page-contact .pc-contact__value {
  margin: 0 0 7px;
  font-size: 17px;
  font-weight: 700;
  line-height: 1.5;
  color: var(--paper);
  overflow-wrap: break-word;
  word-break: break-word;
}

.page-contact .pc-contact__note {
  margin: 0;
  font-size: 13px;
  line-height: 1.66;
  color: rgba(244, 241, 234, 0.68);
}

/* —— 响应式 —— */
@media (min-width: 720px) {
  .page-contact .pc-channels {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 16px;
  }

  .page-contact .pc-facts {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    column-gap: 44px;
  }

  .page-contact .pc-fact {
    grid-template-columns: 132px minmax(0, 1fr);
    gap: 18px;
    align-items: baseline;
  }

  .page-contact .pc-hours__grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-contact .pc-contact__grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 26px 44px;
  }
}

@media (min-width: 860px) {
  .page-contact .pc-flow {
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 22px;
  }
}

@media (min-width: 960px) {
  .page-contact .pc-router__grid {
    grid-template-columns: minmax(0, 1.18fr) minmax(0, 0.82fr);
    align-items: start;
  }

  .page-contact .pc-router__media {
    position: sticky;
    top: calc(var(--header-h) + 24px);
  }
}

@media (min-width: 1040px) {
  .page-contact .pc-hours__grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}

@media (max-width: 759px) {
  .page-contact .pc-hero::before {
    right: -62%;
    width: 124%;
    opacity: 0.35;
  }

  .page-contact .pc-flow__step::after {
    top: -8px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-contact .pc-channel,
  .page-contact .pc-channel:hover,
  .page-contact .pc-channel:focus-within,
  .page-contact .pc-flow__step::after {
    transform: none;
    transition: none;
  }
}